Frequently Asked Questions
Everything you need to know about your Fujifilm experience.
What is the standard shipping timeframe for new cameras and lenses?
Orders for in-stock Fujifilm X-Series and GFX cameras are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while express options are available at checkout.
Do all products come with a manufacturer warranty?
Yes, all new Fujifilm cameras, lenses, and printers purchased through our official store include a 12-month limited manufacturer warranty covering defects in materials and workmanship.
What is your return policy for opened electronics?
We offer a 30-day return policy. Items must be returned in their original packaging with all accessories. Please note that a restocking fee may apply if the product shows signs of use or if the original seal is broken.
Can I book a sensor cleaning or technical service online?
Absolutely. You can schedule a professional sensor cleaning or hardware inspection through our 'Service & Support' section. Simply select a time slot and bring your gear to the House of Photography.
Do you offer trade-in credit for older camera gear?
Yes, we have a comprehensive trade-in program. You can bring your current equipment to our store for a professional valuation, which can be applied as credit toward your next Fujifilm purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options for qualifying purchases over a certain amount.